order and cancellation policy

Orders:

 IS IT THE FIRST TIME YOU MAKE A PURCHASE ON FASHIONSTRASS.COM?

To be able to make a purchase in our store you have 2 options:

- Register as a user: When you register as a user on our website, you can choose a password that will help you access your customer area / user account in future occasions, either to place new orders or to check or modify previous orders .

- Make the purchase without registering as a customer: In our store we allow our customers to buy without registering. You simply have to fill in your shipping information when you want to finalize your purchase so that we receive the information and proceed to send the material to your address and make the corresponding invoice.

Whether choosing one method or another, a series of necessary data is requested to be able to order and send the material optimally.

HAVE YOU EVER PURCHASED ON FASHIONSTRASS.COM OR DO YOU HAVE A USER ACCOUNT?

In this case, you will only have to enter your e-mail and the password you chose to activate your user account, so it is not necessary to register again.

ARE YOU A REGISTERED USER BUT HAVE YOU FORGOT YOUR PASSWORD?

 Do not worry, our system is capable of sending you an e-mail reminding you of your data, for this, you only have to click on "Forgot your password?" and follow the steps.

WHAT CAN YOU DO WITH YOUR USER ACCOUNT?

1. You can see the status of your orders.

2. You will have access to the locator number of your shipments.

3. You can be informed at all times of our best offers and news

4. You can change your profile details at any time.

5. You will not need to give your details again in future purchases.

HOW TO ADD PRODUCTS TO YOUR SHOPPING BASKET:

If you have ever made purchases online, our system will seem very simple and intuitive.

Browse through the sections of our website in search of the product or products that interest you. To add them to the shopping cart, just click on the "Buy" button. The basket with the chosen products will be displayed.

On the right side you will have your shopping cart visible at all times with the total amount added. You can add and remove products at any time without obligation.

Once you have chosen all the products that are of interest to you, you only have to click on the "Finish shopping" button in the shopping cart and follow the order steps.

HOW WILL YOU PREPARE YOUR ORDER?

 Jewelery products in bags of 100 or more units are packed by weight using a piece counting scale. For this reason, the number indicated is approximate, with an upward or downward variation of up to 4% being normal. The price of these items would increase a lot if they were counted by hand, for this reason when making the packages in precision scales it is normal that the number of pieces may vary in the aforementioned proportion. This implies an approximate variation of 5 pieces in bags of 144 units, 10 in bags of 288 etc.

 These possible variations in the number of pieces are considered normal and have been strictly taken into account when marking the prices of the products.

 Fashionstrass.com guarantees that the order that the client will receive will coincide 100% with the order lines requested on our website. A person from our team will prepare your order with the utmost care and then it will be verified. If in this process any type of error is detected, either due to stock in warehouse or due to failure related to the customer's order, Fashionstrass.com will contact the customer by email to find the fastest and most appropriate solution for you.

DO YOU HAVE PROBLEMS WHEN MAKING THE ONLINE PURCHASE WITH YOUR COMPUTER AND DO YOU WANT TO MAKE THE PURCHASE BY EMAIL?
Exceptionally when due to technical problems or for some other reason, you cannot place the order by electronic means, with prior authorization from Fashionstrass.com you can place the order by email to the address orders@fashionstrass.com indicating the name and number of the product, the additional features it may have and the number of items you want from it.

WHAT HAPPENS WHEN YOU FINISH YOUR SHOPPING?

Once we receive your order, you will receive a confirmation of it at the email address that you have provided in your registration with an order number.

Said confirmation does not in itself imply acceptance of the order. Until the payment is received (except for payment via cash on delivery) you can request a modification / cancellation of it or change it through your customer area with your password. Likewise, we reserve the right to cancel the order later for any reason that justifies it, either because the stipulated period has passed without payment of the same, the period established for the communication of data of the address of shipping, for not responding to our communications to clarify any aspect of your order or for having acted in bad faith trying to deceive the computer system to obtain lower prices for shipping costs or products, etc.

When completing the order and pressing the button with the text that appears on the screen for this purpose and that allows to complete the purchase, or where appropriate, when placing the order by email from contact@fashionstrass.com the user voluntarily agrees to payment of the corresponding amounts in accordance with the general conditions in force at that time, including any particular conditions that are indicated for each of the products ordered.

By doing this, you declare and thus it will be understood that all orders made by you are made in good faith and with the purpose of meeting your needs.

 
Cancellation and Returns Policy

Cancellation of orders

The customer has the right to cancel any order they have placed on fashionstrass.com and receive a refund of their money, as long as it is done within 24 hours after the order and as long as the order has not been shipped. In the event that the order has already been processed and shipped, the customer must wait to receive the merchandise and then return the order. In this case, the return shipping costs will be borne by the customer. To cancel an order, please contact us. For articles with a delivery period of more than 5 days, the cancellation period is 48 hours, and cannot be canceled once processed and shipped.

Please read the return or exchange section below.
Return or exchange of a product

If you are not completely satisfied with your purchase, simply return the product in the original conditions (packaging, boxes, etc., in perfect condition) within 14 days of receipt, and as long as the product remains in perfect condition and with the original packaging. We will proceed to the full refund of the purchase amount. Return shipping costs are paid by the customer. Attention!!! This does not apply to articles that the delivery date is greater than 5 days since they are articles that are not in our warehouse and they are articles that our supplier sends at the time you place the order, so pay special attention delivery time of each product.

The cost of return is your responsibility. The period of time that usually passes until the return becomes effective is about 7 to 14 days. Contact us and we will give you the return address of the product.
Wrong or defective product

If you have received an erroneous or defective product, please contact us indicating the order number, product details and the reason for return. You have 14 days from receipt of the order to proceed with the return. The return costs in case of error or defect in the product are borne by fashionstrass.com

* Note: Take special care that the product reaches us in perfect condition upon return. Please note that if there is a defect caused by poor treatment of the product, we may deny the return.
Lack of any item in your order.

When you receive your order, check immediately that everything you have ordered is here, once checked if you find any item missing, you must notify it immediately within the same day you received it
The method of communication is by email: contact@fashionstrass.com, fashionstrass would make the necessary checks and contact you to give the best possible solution. If it is not communicated the same day of receipt, fashionstrass understands that the order was complete and is exempt from any claim. (We recommend for your interest to review your order immediately after receiving it)